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Fee/Refund/Transfer Policy (Please Read Carefully) Fees: Fees are due at time of registration. No exceptions. Refunds: Refunds are available as noted below, unless otherwise stated in the program description. All refund requests must be submitted to the Penfield Recreation Office. 1) If a class is cancelled, total amount will be refunded. 2) You may withdraw up to one week prior to the start of a class; a refund will be granted less $10.00 processing fee per person/per course. (N.B.: certain courses may also be non-refundable or involve a portion of non-refundable monies.) As a courtesy, please notify the Recreation Department if you are dropping out of a class so that we may activate from a waiting list. Thank you! 3) Within one week of a program's start date, or after a program has begun, medical (only) refunds will be granted. A doctor's written statement must accompany your request. The refund amount is subject to a $5.00 processing fee and will be pro-rated based upon the date of your notification to the Recreation Office, not the date of your injury/illness. 4) Absolutely no refunds after a program has ended. Transfers: You may transfer up to one week prior to the start of class. A $5.00 service fee will be charged for all transfers. A special transfer form must be completed. Forms are available at the Recreation Office. No transfers by telephone or once a class has begun.

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